TERMS OF SERVICES
Greetings to FASTEST DELIVERY! By navigating and utilizing our app/website, you are
expressing your agreement to adhere to and be governed by the ensuing terms and conditions
of use. These terms, along with our privacy policy, dictate the association between you and
ANEERU FASTEST DELIVERY INDIA PRIVATE LIMITED (the owner of FASTEST
DELIVERY) concerning this app/website and the provided services (as outlined below).
DEFINITIONS
The following definitions apply to the terms and conditions set out below that govern this
contract of Carriage between you and us:
• The terms "We," "us," "our," "Carrier," "FASTEST DELIVERY," and "Company" pertain
to ANEERU FASTEST DELIVERY INDIA PRIVATE (owner of FASTEST DELIVERY),
encompassing its employees and service providers responsible for carrying or undertaking the
transportation of the consignment or providing related services on its behalf.
• "You," "your," and "consignor" designate the sender, consignor, consignee, holder of this
Consignment Note, receiver, or owner of the contents of the Consignment, or any other party
with a legal interest in those contents, as applicable.
• "Services" denote the offerings provided by FASTEST DELIVERY, facilitating goods
transport services for vehicles by customers within city limits and outside, including intercity
services all over India. It also includes hiring labor for loading/unloading and any
additional services introduced by FASTEST DELIVERY from time to time.
• "Carriage" encompasses all operations and services conducted by us in connection with the
Consignment.
• "Consignment" refers to any package, parcel, sachet, or freight given to and accepted by us
for transportation under our Consignment Note.
• "Dangerous Goods" are goods classified as dangerous according to ICAO T.I., IATA DGR,
IMDG-Code, ADR, or other national transport regulations.
• "Delivery" signifies the tendering of the consignment to the consignee or intimation about
the consignment's arrival.
• "Prohibited Items" include goods or materials, the carriage of which is prohibited by
Applicable Law.
• "Receiver" or "Consignee" pertains to the recipient, addressee, or consignee of the
Consignment.
• "Applicable Law" encompasses all laws, statutes, ordinances, regulations, guidelines,
policies, rules, bye-laws, notifications, directions, directives, orders, or other governmental
restrictions, decisions, interpretations, and pronouncements with the force of law in the
Republic of India or any other applicable jurisdiction.
USER(S) ELIGIBILITY
This clarification explicitly states that our Services are exclusively accessible to individuals
or business entities/organizations capable of entering into legally binding contracts under the
Applicable Law. To qualify as a User and utilize our Services, an individual must be a
minimum of 18 (eighteen) years old.
FASTEST DELIVERY cautions its users that when accessing the website, they are required
to adhere to and abide by the pertinent laws. FASTEST DELIVERY disclaims responsibility
for any potential consequences arising from users' behaviors or actions during the use of the
website. FASTEST DELIVERY retains the right, at its sole discretion, to deny service to any
individual at any given time.
USER(S) AGREEMENT
Users are granted the privilege to employ this site solely for their personal or internal
purposes, emphasizing the individual or organizational nature of the usage. This agreement
extends its coverage to encompass the entirety of FASTEST DELIVERY Services,
incorporating any additional terms and conditions that may be pertinent to the specific service
accessed or utilized by the user(s).
In instances where a conflict or inconsistency arises between any provision outlined in the
general terms and conditions and those specific to the particular service, the hierarchical
precedence is clearly established. The provisions delineated in the terms and conditions
relevant to the specific Services being utilized shall supersede and prevail over any
conflicting elements present in the overarching terms and conditions, ensuring clarity and
consistency in the contractual relationship between the user(s) and FASTEST DELIVERY.
FASTEST DELIVERY may change, modify, amend, or update this agreement from time to
time with or without any prior notification to user(s) and the amended and restated terms and
conditions of use shall be effective immediately on posting.
INTELLECTUAL PROPERTY RIGHTS
FASTEST DELIVERY is the exclusive proprietor or rightful licensee of all rights pertaining
to the website and its content. The term "website content" encompasses its design, layout,
text, images, graphics, sound, video, and other elements. This content encapsulates trade
secrets and intellectual property rights, safeguarded by global copyright and other applicable
laws. The title, ownership, and intellectual property rights pertaining to the website and its
content shall remain vested in FASTEST DELIVERY, its affiliates, or the licensors of
FASTEST DELIVERY content, as the situation dictates.
Moreover, any use of the content for purposes not explicitly permitted in this Agreement is
strictly prohibited and may lead to legal consequences. As a prerequisite for accessing and
utilizing FASTEST DELIVERY's Services, you expressly agree not to exploit the website
service to violate the intellectual property rights of FASTEST DELIVERY or any third party.
FASTEST DELIVERY reserves the prerogative to terminate the account of any user(s) in the
event of any infringement of the rights of a third party associated with the use of FASTEST
DELIVERY's service. This termination may occur if FASTEST DELIVERY deems that the
conduct of the user(s) is detrimental to the interests of FASTEST DELIVERY, its affiliates,
or other users, or for any other reason within FASTEST DELIVERY's sole discretion, with or
without cause.
In the event of any infringement of intellectual property rights owned by FASTEST
DELIVERY, you are obligated to indemnify FASTEST DELIVERY for any losses or
expenses incurred, without prejudicing FASTEST DELIVERY's right to initiate any legal
action against you.
LINKS TO THIRD PARTY SITES
The inclusion of links to third-party sites on the website is intended for the convenience of
users, recognizing that FASTEST DELIVERY does not exercise control over the content and
resources provided by these external sites. FASTEST DELIVERY may, at its discretion,
provide users with access to content, products, or services offered by third parties through
various hyperlinks, including word links, banners, channels, or other means that redirect to
the respective third-party websites.
Users are strongly advised to exercise caution and diligence by carefully reviewing the terms
and conditions and privacy policies of these external sites before engaging with them. This
precautionary measure is crucial to gaining a comprehensive understanding of the terms and
conditions that govern the user's interaction with such third-party sites. It ensures that users
are fully informed about the rules and policies associated with their use of these external
platforms, thereby promoting a secure and informed online experience.
TERMS & CONDITIONS FOR USE OF OUR SERVICE
The ensuing terms and conditions are applicable to customers utilizing the services provided
by the Company for the hiring of vehicles:
Payment Obligations: The customer is responsible for paying the agreed-upon fare,
parking charges, additional night surcharge (if applicable), and any fees or levies
mandated by the Applicable Law for availing FASTEST DELIVERY's services. The
customer acknowledges that the use of the services is at their sole risk, and the
Company disclaims all representations and warranties, whether express or implied.
Customer Responsibilities: While availing the service, the customer must refrain from
activities such as soiling or damaging the vehicle's body or interiors, misusing or
damaging any devices within the vehicle, requesting the driver to violate traffic or
government rules, or pressuring the driver to overload the truck beyond the allowed
limit.
Indemnification: The customer shall indemnify the Company against any liabilities,
losses, charges, expenses, claims, demands, actions, and proceedings arising from or
related to the use of the services by the customer.
Location-based Information: The Company is authorized to use location-based
information provided by telecommunication companies when the customer uses a
mobile phone to make a vehicle booking, solely to facilitate and improve the
probability of locating a mini-truck.
Disclosure of Information: The Company may disclose customer particulars to its
group companies or government bodies as required by Applicable Law or directives
from authorities.
Termination of Booking: The Company reserves the right to terminate a vehicle
booking without providing a reason, and the user shall indemnify the Company for
any related expenses.
Lost Items: In the event of lost items during transit, the Company will make a besteffort
attempt to locate them but is not responsible for loss, damage, theft, or
misappropriation. Users are not entitled to withhold payment, and the Company may
exercise a particular lien over the consignment until full payment is received.
Complaints: Any complaints regarding services or vehicle usage must be
communicated to the Company in writing within 24 hours of using the vehicles or
services.
Driver Conduct: The Company is not liable for the conduct of drivers but encourages
users to report any complaints against hired drivers.
Amendments to Terms and Conditions: The Company reserves the right to add, vary,
or amend these terms and conditions, with users being bound by such changes once
incorporated into the Company's website.
Recorded Calls: All calls to the Company's call center are recorded for quality and
training purposes. By placing a query on the app/website, users consent to receive
responses via telephonic calls or electronic mail regarding the query and related
information about the services.
Unsolicited Communication: Users acknowledge that information provided in
response to queries does not qualify as unsolicited commercial communication under
relevant regulations. Telephone numbers will not be registered under the 'National Do
Not Call Register' or 'Private Do Not Call Register' due to the disclosure of such
information, as per Applicable Law.
CANCELLATION POLICY: All cancellations made 5 minutes after driver allocation will
incur a cancellation fee of INR. 50/- (Indian Rupees Fifty only). Cancelling four bookings in
a day after driver allocation will temporarily suspend your account for 24 hours. Figures are
subject to change. In case, second party does not receive the parcel or courier than first party
have to pay the double amount to us.
Toll Charges: In case of a toll on your trip, return toll fare will be charged.
LABOUR SERVICES
FASTEST DELIVERY offers customers the flexibility to engage Labour Services by
toggling the "Include Labour" option on the review screen of the website/app.
“Labour Services” refer to the assistance provided by laborers, who undertake the
responsibility of loading/unloading goods from the designated point to the vehicle or vice
versa.
“Labour” encompasses both the driver of the vehicle and the accompanying person.
By activating the "Include Labour" toggle or availing Labour Services, the Customer
consents to the following terms and conditions, which supplement the terms applicable to
vehicle hiring:
• Recognition that the Labour Service is exclusively available for ground floor to ground
floor loading/unloading, with a specified maximum distance (not exceeding 25 meters) for
ground floor movement between the transport vehicle and the loading/unloading point.
• Acknowledgment of the additional charges for the Labour Service, as indicated in the
invoice, which are the customer's responsibility for payment.
• Agreement to be personally present during the loading/unloading of the consignment, with
the provision that an authorized representative must be present if the customer is unavailable.
• Acknowledgment that FASTEST DELIVERY bears no liability for any misbehavior
exhibited by the laborers during the loading/unloading process. However, customers are
encouraged to report such incidents to the Company, and the Company reserves the right, at
its sole discretion, to take appropriate action in response.
CONFIDENTIALITY
rephrase User(s) shall not disclose any information received under the contract of service
with FASTEST DELIVERY to any third party. Access to any information which pertains to
business of FASTEST DELIVERY shall be kept confidential to the extent it might adversely
impact FASTEST DELIVERY's business. User(s) shall be liable to indemnify FASTEST
DELIVERY against any loss of business or reputation due to the act of the user(s).
DISCLAIMER
All vehicles affiliated with the Company are consistently monitored through mobile
technology for security purposes exclusively. It is explicitly stated that the Company does not
possess any vehicles nor directly or indirectly engages drivers or labor for the
loading/unloading of consignments. Vehicles, drivers, and labor are all provided by third
parties, and the Company explicitly disclaims any and all liabilities associated with labor,
drivers, and vehicles alike.
The Company retains the right to utilize customer contact information for its marketing
endeavors. Regular SMS updates may be sent to the mobile numbers registered with the
Company.
YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS
By entrusting us with your consignment, you acknowledge and accept the terms and
conditions outlined in the consignment note, the contract of carriage, and/or the contract for
the performance of other services. This acceptance applies to yourself and/or any other party
with an interest in the consignment or the performance of other services, regardless of
whether you have endorsed the front of our consignment note.
Our terms and conditions extend to and can be invoked by any party we engage or subcontract
for the collection, transportation, delivery of your consignment, or the performance
of other services. This includes our employees, directors, and agents. Any modification to
these terms and conditions can only be agreed upon in writing by one of our authorized
officers.
In cases where you provide us with the consignment along with oral or written instructions
that conflict with our terms and conditions, we are not bound by such instructions.
YOUR OBLIGATIONS
You assure and guarantee:
Accurate description and completeness of the consignment details on our consignment
note.
Compliance with regulations, confirming non-inclusion of prohibited items, and
providing required Dangerous Goods declarations.
Truthfulness of statements and documents, with indemnification for any claims
arising.
Authorization for delivery, agreeing to conclusiveness upon delivery confirmation.
Correct declaration of consignment weight and provision of necessary equipment.
Prompt settlement of invoices and compliance with Applicable Law.
Acknowledgment that our services are unsuitable for transporting valuables, with
disclaimer and right to indemnification for loss of reputation due to breaches.
Insurance requirement for consignments exceeding INR 25,000, with a disclaimer of
liability and right to indemnification.
Indemnification for breaches, including administration fees, and certification of
truthful information.
Acknowledgment that the use of our services is at the customer's sole risk, with a
disclaimer of warranties and liabilities.
Disclaimer of liability for various circumstances beyond our control, acts of God,
force majeure, disruptions, latent defects, criminal acts, and contents consisting of
prohibited items, dangerous goods, or valuables.
DANGEROUS GOODS / SECURITY
Dangerous Goods:
We avoid transporting goods considered Dangerous Goods, as per our discretion and
relevant regulations.
Prohibited Items:
Consignments with prohibited items are not accepted.
Declaration of Consignment:
We accept consignments based on your declaration of type and value ("said to
contain" basis). We hold no responsibility for the accuracy and require you to
indemnify us for any associated claims and costs.
REJECTED CONSIGNMENTS
In the event that the designated recipient chooses not to accept the delivery, our commitment
is to promptly communicate with you to determine the most appropriate course of action.
Should such a situation arise, it is understood that you consent to covering any costs incurred
by us in redirecting, disposing of, or returning the consignment. Additionally, you agree to
bear the financial responsibility for any charges associated with the agreed-upon subsequent
steps.
Furthermore, if, at any point, the user(s) decide to terminate the agreement with FASTEST
DELIVERY concerning a specific consignment, it is explicitly stipulated that they shall be
held accountable for remitting double fees and covering all other relevant expenses incurred
in connection with said consignment. This financial obligation extends to any additional costs
and charges tied to the termination of the agreement for that particular shipment.
GST
GST, when applicable, will be imposed on the invoice.
Any information provided is deemed prospective only. In no circumstances will
invoices be retroactively revised due to delays in furnishing GST registration
information.
Taxes under the reverse charge mechanism, when applicable, must be settled by the
recipient of services.
GOVERNING LAW AND JURISDICTION
These Terms of Service will be subject to and interpreted in accordance with Indian laws,
disregarding conflict of laws principles. Disputes, differences, or claims related to these
Terms of Service or any services provided under them will exclusively fall under the
jurisdiction of the courts in Bengaluru.
GRIEVANCE OFFICER
Pursuant to the regulations outlined in the Consumer Protection (E-Commerce) Rules of
2020, we present the name and contact details of the designated Nodal/Grievance Officer.
Any grievances arising under these stipulated Rules, including matters related to their
interpretation, resolution, or any concerns regarding the services offered by FASTEST
DELIVERY, should be specifically directed to the Grievance Officer as mandated by the
regulatory Authority under these Rules. The communication can be facilitated using the
DRIVER PARTNER TERMS AND CONDITIONS
This document constitutes an electronic record in accordance with the provisions of the
Information Technology Act, 2000, and the rules framed thereunder, as applicable. The
content aligns with the regulations concerning electronic records in various statutes, as
amended by the Information Technology Act, 2000. Generated by a computer system, this
electronic record does not require any physical or digital signatures.
By clicking the "I ACCEPT/AGREE" button on the Platform, you are expressing your
consent to be bound by this Agreement, enabling you to use the Platform for the purpose of
receiving and delivering services. Please ensure that you thoroughly read and understand all
the clauses before utilizing the Platform's services, as your agreement to this Agreement is
confirmed upon clicking the "I ACCEPT" button. If you do not accept any part of this
Agreement, kindly refrain from using the Platform or availing any of the services provided
therein.
Your agreement serves as a binding commitment between you and ANEERU FASTEST
DELIVERY INDIA PVT. LTD." (referred to as "FASTEST DELIVERY"), a company duly
registered under the provisions of the Companies Act, 2013, with its registered office located
at PLOT NO- 108 & 109 1STFLOOR, OM VIHAR PHASE-1, Uttam Nagar, West Delhi,
New Delhi 110059, India concerning the Platform's services.
Your engagement with FASTEST DELIVERY to use the FASTEST DELIVERY services is
contingent upon your acceptance of the specified clauses in this Agreement. FASTEST
DELIVERY reserves the right, at its sole discretion, to change, modify, add, or remove these
terms and conditions, either partially or entirely, at any time, without prior notice to you. It is
your responsibility to periodically review the terms and conditions for changes. Continued
use of the Platform after the posting of changes indicates your acceptance and agreement to
the modifications. As long as you adhere to this Agreement, FASTEST DELIVERY grants
you a personal, non-exclusive, non-transferable, limited privilege to access and use the
Service on the Platform.
These terms and conditions come into effect from the date of your acceptance within our
application.
DEFINITIONS
"Acceptance" refers to your affirmative action of clicking on the box labeled "I
Accept" at the end of these Driver Partner's Agreement, including the Terms and
Conditions (T&C). By taking this action, you unequivocally accept the Driver Partner
T&C and any subsequent modifications.
"Agreement" pertains to the Services Agreement executed between FASTEST
DELIVERY and the Service Provider, outlining the Driver Partner's commitment to
undertaking Services.
"Applicable Law" encompasses any law, statute, ordinance, rule, regulation,
guideline, policy, notification, circular, or similar decision, interpretation,
administration, or pronouncement with legal effect in the Republic of India or any
other applicable jurisdiction, whether currently in force or anticipated in the future.
"Business Day" denotes a day, excluding national gazette holidays and bank holidays
in the Territory, during which nationalized banks in India are generally open for
banking business within normal working hours.
"Driver Partner" or "Service Provider" or "You" or "Your" or "Yourself" signifies an
individual who has executed an Agreement for the provision of Services.
"Driver Partner information" covers any personal data collected from the Driver
Partner, including know-your-client documents with the Driver Partner's bank, copies
of valid government-issued Vehicle registration certificates, Vehicle insurance copies,
driving licenses, identity proofs, residence proofs, location data, proof of ownership,
and compliance under welfare legislations for the Driver Partner, along with any other
information deemed fit by FASTEST DELIVERY.
"Driver Services" encompasses the services provided by the Driver Partner to
FASTEST DELIVERY, involving making oneself available on the Platform to
receive orders from Users and delivering goods/products/consignments ordered by
customers/consignors on the Platform to the consignees.
"Governmental Authority" refers to any governmental or governmental agency, semigovernmental
or judicial entity or authority, department of law and order, including
police personnel of any rank, and any stock exchange or self-regulatory organization
established under statute.
"Intellectual Property Rights" include copyright (registered or not), patents,
trademarks, trade names, trade dresses, house marks, collective marks, associate
marks, and the right to register them, designs (industrial and layout), geographical
indicators, moral rights, broadcasting rights, displaying rights, distribution rights,
selling rights, reproducing rights, domain names, internet addresses, graphics,
artwork, links, information, logos, software, configuration, marketing and distribution
material, and any other intellectual property right used and/or owned by FASTEST
DELIVERY Platform.
"Platform Services" holds the meaning ascribed to it in the Agreement.
"Fees" denote the consideration payable by FASTEST DELIVERY to the Driver
Partner for providing the Services, as outlined under this Agreement and the General
Terms and Conditions.
"Services" refer to the Driver and Platform Services, technology-based services
provided by FASTEST DELIVERY for the transportation of
goods/products/consignments, hiring of Vehicles by customers, and other related
services within city limits and beyond, through the internet and/or mobile
telecommunications devices.
"Tax" encompasses present and future taxes, deductions, withholdings, duties,
imposts, levies, cesses, fees, charges, social security contributions, and rates imposed
by any Governmental Authority or other taxing authority in India or elsewhere.
"Taxes" includes interest, additional taxation, penalty, surcharge, cess, or fine related
to the aforementioned.
"Termination Date" signifies the date on which these Partner T&C and the Agreement
shall stand terminated.
"Terms and Conditions" or "Driver Partner T&C" refers to these Driver Partner Terms
and Conditions, available on the Platform and subject to amendments from time to
time
"We" or "Us" or "Our" or "FASTEST DELIVERY" refers to ANEERU FASTEST
DELIVERY PRIVATE LIMITED, a company incorporated under the Companies
Act, 2013, with registered and corporate offices as specified.
"Person" denotes any natural person, limited or unlimited liability company,
corporation, partnership, proprietorship, Hindu undivided family, trust, union,
association, Governmental Authority, or any other entity treated as a person under the
Applicable Law.
"Platform" holds the meaning assigned to it in the Agreement, encompassing the
mobile application/website interface provided to the Driver Partner with incorporated
back-end technology for Service provision and order tracking.
"Vehicle" refers to the means of transportation used by the Driver Partner to perform
the Services.
APPLICABILITY OF TERMS AND CONDITIONS
The Driver Partner T&C, in conjunction with the Agreement, constitute the comprehensive
understanding between the Parties. Upon acceptance of these Driver Partner T&C, you
explicitly acknowledge and consent to the Driver Partner T&C and FASTEST DELIVERY
policies applicable to you, as may be updated from time to time, to the fullest extent possible.
Unless specifically defined herein, terms, phrases, and capitalized expressions contained or
referred to in the Agreement shall be interpreted with the meanings ascribed to them in the
Agreement.
REPRESENTATIONS AND WARRANTIES
As of the Effective Date, the Service Provider affirms and assures that the following
representations and warranties are accurate, valid, and in force in all respects:
To register as a Service Provider, one must be above 18 years old, enrolled in all welfare
schemes provided by any Governmental Authority, and must periodically share requisite
documents with FASTEST DELIVERY for compliance purposes only.
The Service Provider must consistently possess:
a valid driver's license (if applicable) with the appropriate certification to operate the
Vehicle driven/ridden by them,
all licenses, permits, approvals, and authority applicable to the Vehicle (if applicable)
necessary to provide the Services,
the necessary and current level of training, expertise, and experience to deliver the
Services professionally, with due skill, care, and diligence, and
maintain high standards of professionalism, service, and courtesy. The Service
Provider acknowledges the possibility of undergoing background and driving record
checks periodically.
The Service Provider affirms that FASTEST DELIVERY does not control or own the
Vehicles used by a passenger or any driver providing services to the customer, whether
employed by the Service Provider or not. FASTEST DELIVERY bears no liability or
responsibility for any insufficiency or deficiency in the services provided by the Service
Provider to the consignor/consignee.
The Service Provider agrees and acknowledges that upon accepting an order, the Services
rendered by them constitute a distinct contract for services under the Applicable Laws or any
successor legislations, between the Service Provider and the User, to which FASTEST
DELIVERY is not a party.
In addition to the responsibilities outlined herein and specifically concerning two-wheeler
Vehicles, the Service Provider, also serving as a driver (whether under their ownership or
not), is accountable for all loss or damages arising from the Vehicle. This includes claims,
demands, charges, expenses, show cause notices, detentions, litigation, objections, etc., raised
by third parties, family or related members, appropriate authorities, police functionaries, etc.
The Service Provider undertakes to indemnify FASTEST DELIVERY from all such claims
throughout the term of this Agreement.
FEES AND TAXES
In consideration of the performance of the Services in accordance with the terms of this
Agreement, the Service Provider shall be entitled to receive the Fees, subject to deduction of
applicable Taxes.
1. The financial terms applicable to the Vehicle will be communicated periodically on the
FASTEST DELIVERY notice board at the City Office and/or Branch Location.
2. The Fees related to trip fare calculations will be determined through the GPS device
provided.
3. The one-time non-refundable joining fees for all vehicle types will be specified.
4. All payments owed to the Service Provider will be made through a crossed pay order
cheque in favor of the Service Provider's name or through mutually agreed-upon
methods like net banking, NEFT, RTGS, etc.
5. The Service Provider hereby authorizes FASTEST DELIVERY to collect payments for
the Services and to transfer such payments to the designated account as provided and
consented to by the Service Provider. FASTEST DELIVERY disclaims all liabilities
arising from obligations under this clause, as these actions will be performed with the
prior and voluntary consent of the Service Provider. The Service Provider has no
objection to any of the aforementioned commercial transactions with FASTEST
DELIVERY .
6. The Service Provider agrees that in the event of any Tax proceedings initiated against
FASTEST DELIVERY , they will fully cooperate by furnishing relevant information
related to the supply provided to FASTEST DELIVERY in a timely manner, as required
by FASTEST DELIVERY . Additionally, the Service Provider shall indemnify
FASTEST DELIVERY for all damages and other costs incurred due to any fault of the
Service Provider.
The Fees payable to the Service Provider are exclusive of all applicable central, state, and
other Taxes at the time of executing this Agreement. The Service Provider shall bear sole
responsibility for paying Taxes or any other applicable taxes related to the provision of
Services to FASTEST DELIVERY .
APPLICABILITY AND VALIDITY
1. This document constitutes an electronic record in accordance with the provisions of the
Information Technology Act, 2000, and the rules framed thereunder, as applicable. It
also aligns with the regulations concerning electronic records in various statutes, as
amended by the Information Technology Act, 2000.
2. Being generated by a computer system, this electronic record does not necessitate any
physical or digital signatures.
3. Your acceptance serves as valid consent, binding you to this Agreement for utilizing
with the purpose of receiving and delivering Vendor Services.
TERM AND TERMINATION –
1. The Agreement will commence from the Effective Date and remain in effect for a
duration of 1 (one) year, unless terminated by FASTEST DELIVERY.
2. The Agreement will undergo automatic renewal unless terminated in accordance with its
terms.
3. FASTEST DELIVERY retains the right to suspend or terminate this Agreement at any
time, without providing any reason or notice to the Service Provider.
4. Termination of this Agreement will not prejudice the rights and obligations acquired by
FASTEST DELIVERY on the termination date, including the right to take action related
to the circumstances leading to termination. Such termination will not impact any other
rights and remedies available to FASTEST DELIVERY.
SERVICE PROVIDER'S TERMS AND CONDITIONS FOR VEHICLE MAKE OF 2
WHEELERS
The Service Provider acknowledges and agrees that the Vehicle chosen for providing
Services shall:
1. Operate in compliance with all applicable laws.
2. Be properly registered, insured, and licensed according to the law for passenger
transportation, shared mobility, and/or transportation/delivery services.
3. Require the driver to wear a helmet during operation.
4. Keep the vehicle engine turned on while providing Services, except upon reaching the
origin and/or destination.
5. Maintain a proper speed limit as prescribed by the Government Authority.
6. Be suitable for performing the Services.
7. Be maintained in good operating condition, consistent with industry safety and
maintenance standards, and in a clean and sanitary condition, meeting additional
standards or requirements in the applicable Branch Location.
8. The Service Provider, whether or not the owner of the Vehicle, is responsible for all
losses or damages arising from the Vehicle, including claims, charges, expenses, legal
actions, and objections raised by third parties, authorities, or any related entities. The
Service Provider indemnifies FASTEST DELIVERY against such claims during the
term of this Agreement and provides necessary documents as outlined in Annexure A for
Vehicle ownership details.
9. The Service Provider commits to being available for Services upon request through the
FASTEST DELIVERY Platform. The Service Provider may use a personal Vehicle or
acquire one from a third party ("Service Provider Vehicle") for Services, with all
associated expenses borne solely by the Service Provider. FASTEST DELIVERY does
not provide any Vehicles, and the Service Provider is responsible for all accidental
claims, insurance, tolls, acquisition, and maintenance expenses related to the Service
Provider Vehicle.
10. The Service Provider must ensure the Service Provider Vehicle is well-maintained, in
good condition, and complies with safety standards, bearing all exclusive expenses
related to the Vehicle. The Service Provider must possess a valid driving license and
registration for the Service Provider Vehicle, complying with the Applicable Law
throughout the Agreement.
11. A valid and adequate insurance coverage for the Service Provider Vehicle is mandatory,
with the Service Provider responsible for premium payments. FASTEST DELIVERY
disclaims liability for any insurance payments.
12. During Service provision, the Service Provider must adhere to safety, driving rules, and
Applicable Laws. Fraudulent activities may result in termination of the Agreement,
withholding payouts, and deduction of undue gains.
13. The Service Provider shall not tamper with Users' consignments and agrees to indemnify
FASTEST DELIVERY for losses resulting from tampering. The Service Provider must
protect FASTEST DELIVERY 's goodwill and reputation, comply with Applicable
Laws, and maintain confidentiality of procured information.
14. Engaging in illegal activities or violating Applicable Laws while logged into the
FASTEST DELIVERY Platform is prohibited. The Service Provider is not entitled to
claim reimbursement for hospitalization bills during the Agreement.
15. The Service Provider shall not commit acts such as violations of terms, misuse of the
portal, misbehavior, criminal offenses, negligence, fraud, or unauthorized disclosure.
FASTEST DELIVERY may withhold payouts for non-compliance with service
parameter guidelines.
SERVICE PROVIDER'S TERMS AND CONDITIONS FOR VEHICLE MAKE OF 3
WHEELERS AND 4 WHEELERS
The Service Provider acknowledges and agrees that the Vehicle used for providing Services
shall:
1. Operate in compliance with all applicable laws.
2. Be properly registered, insured, and licensed to operate as a passenger transportation,
shared mobility, and/or delivery Vehicle, following legal requirements.
3. Require the driver to wear a seat belt while driving.
4. Keep pollution certifications up to date.
5. Maintain the specified speed limit as prescribed by the Government Authority.
6. Check and ensure, before departure, that the Vehicle, under the Service Provider's
responsibility, is loaded with consignments in sealed containers/packages. The Service
Provider must affix their sign and seal as verification. In case of seal/lock cutting
incidents leading to loss or damage, the Service Provider must report it to the nearest
police station through lodging a First Information Report (FIR) and promptly provide
copies of the FIR and related photographs to FASTEST DELIVERY . The Service
Provider is solely responsible for all consequent losses and damages, including incidental
expenses such as Police Station Expenses and FASTEST DELIVERY representative's
traveling expenses.
7. Be suitable for performing the Services.
8. Be maintained in good operating condition, consistent with industry safety and
maintenance standards for its type, additional standards or requirements in the applicable
Branch Location, and in a clean and sanitary condition.
9. The Service Provider, regardless of ownership, is responsible for all loss or damages
arising from the Vehicle, including claims, charges, expenses, legal actions, and
objections raised by third parties, family members, authorities, or police. The Service
Provider shall indemnify FASTEST DELIVERY against such claims and provide
necessary documents as outlined in Annexure A for Vehicle owner details.
10. Make themselves available for Services upon request through the FASTEST
DELIVERY Platform.
11. The Service Provider may use their personal Vehicle or acquire one from a third party
("Service Provider Vehicle") for providing Services. No Vehicle shall be provided by
FASTEST DELIVERY , and the Service Provider is solely responsible for all associated
expenses, including accidental claims, insurance, tolls, acquisition, and maintenance
expenses.
12. Ensure the Service Provider Vehicle is well-maintained to avoid delays in rendering
Services.
13. Bear all exclusive expenses incurred in maintaining, running, and riding the Service
Provider Vehicle.
14. Possess a valid driving license and a valid registration number for the Service Provider
Vehicle, complying with the Applicable Law throughout the Agreement. Copies of the
driving license, registration certificate, and any other Service Provider Information shall
be provided to FASTEST DELIVERY before commencing Services or as deemed
appropriate by FASTEST DELIVERY .
15. Have valid and adequate insurance coverage for the Service Provider Vehicle, ensuring
the insurance is valid and up to date throughout the Agreement. The Service Provider
shall provide a copy of the insurance policy to FASTEST DELIVERY , and all premium
payments shall be exclusively made by the Service Provider. FASTEST DELIVERY
disclaims liability for any insurance payments.
16. Conduct themselves with honesty, discipline, and in accordance with FASTEST
DELIVERY 's policies and instructions, including safety and driving rules as per
Applicable Laws.
17. Not commit fraud while providing Services or engage in any act or omission for undue
advantage. FASTEST DELIVERY reserves the right to disable the Service Provider
from undertaking Services, withhold payouts, or deduct undue gains for fraudulent
activities.
18. Not tamper, damage, or open Users' consignments without specific permission.
FASTEST DELIVERY has the right to recover any loss resulting from such actions
from payments due to the Service Provider under the Agreement.
19. Acknowledge that the goodwill and reputation of FASTEST DELIVERY depend on the
effective and efficient rendering of Services. The Service Provider undertakes not to act
adversely affecting FASTEST DELIVERY , comply with Applicable Law, and protect
FASTEST DELIVERY 's brand image, business reputation, and assets.
20. While logged into the FASTEST DELIVERY Platform, the Service Provider shall not
engage in illegal activities or actions contrary to Applicable Law.
21. Keep all Confidential Information confidential and use it only for the limited permitted
purposes of rendering Services.
22. Not claim reimbursement for hospitalization bills incurred while rendering Services or
by family members during the Agreement.
23. Refrain from acts such as violation of terms, misuse of the portal, misbehavior, criminal
offenses, negligence, fraud, unauthorized disclosure, misuse of assets, and noncompliance
with rules and guidelines specified by FASTEST DELIVERY .
24. Accept that FASTEST DELIVERY may terminate the Agreement if background checks,
wholly or partially, are found negative at any point during the term of these Terms and
Conditions.
FORCE MAJEURE EVENT
A "Force Majeure Event" refers to any circumstance beyond a Party's reasonable control,
including, but not limited to:
Acts of God, such as floods, droughts, earthquakes, or other natural disasters.
Epidemics or pandemics.
Terrorist attacks, civil wars, civil commotions, or riots; war or the threat of war;
armed conflict; imposition of sanctions, embargoes, or breaking off diplomatic
relations.
Nuclear, chemical, or biological contamination or sonic booms.
Any law or action taken by a Governmental Authority or public authority, including,
but not limited to, the imposition of export or import restrictions, quotas, or
prohibitions, or the failure to grant a necessary license or consent.
Collapse of buildings, fire, explosion, or accidents.
Labor or trade disputes, strikes, industrial action, or lockouts (except by the Party
seeking to rely on this clause or companies in the same group as that Party).
Non-performance by suppliers or subcontractors (except by companies in the same
group as the Party seeking to rely on this clause).
Interruption or failure of utility service.
EFFECT OF A FORCE MAJEURE EVENT:
Upon compliance with this clause, if a Party is unable to perform its obligations under this
Agreement due to a Force Majeure Event ("Affected Party"), the Affected Party will not be
considered in breach of the Agreement or otherwise liable for the failure or delay. The time
for performance of the affected obligations shall be extended accordingly. The corresponding
obligations of the other Party will be suspended, and their time for performance extended to
the same extent as those of the Affected Party.
OBLIGATIONS OF AN AFFECTED PARTY:
The Affected Party shall:
Notify the other Party in writing of the Force Majeure Event as soon as reasonably
practicable after its commencement but no later than three days from its start. The
notification should include details of the Force Majeure Event, the start date, potential
duration, and its impact on the ability to perform obligations under the Agreement.
Use all reasonable endeavors to mitigate the impact of the Force Majeure Event on the
performance of its obligations.
RIGHT TO TERMINATE IN CASE OF A FORCE MAJEURE EVENT:
Without prejudice to the clause on Term and Termination, if the Force Majeure Event
continues to prevent, hinder, or delay the Affected Party's performance for more than three
consecutive days, the Party unaffected by the Force Majeure Event may terminate this
Agreement by providing written notice to the Affected Party.
RELATIONSHIP
The relationship between the parties is that of independent contractors and/or workers. No
provision in this Agreement shall be interpreted as establishing a partnership, joint venture,
employer-employee, agency, or any other relationship between the Parties. The Service
Provider does not have the right to exert control over FASTEST DELIVERY 's fulfillment of
its obligations under this Agreement, and FASTEST DELIVERY does not possess, and will
not represent having, any right or authority to bind the Service Provider. FASTEST
DELIVERY does not assume or create any obligation or responsibility, whether express or
implied, on behalf of the Service Provider.
The Service Provider affirms that all individuals assigned by the Service Provider (not
through transfer) to carry out Services under this Agreement will be employees or contractors
of the Service Provider or its affiliates. Under no circumstances shall such individuals be
considered employees of FASTEST DELIVERY .
INDEMNIFICATION
The Service Provider shall indemnify FASTEST DELIVERY against any and all liabilities,
losses, charges, and expenses (including legal fees and costs on a full indemnity basis),
general claims, demands, actions, and proceedings that FASTEST DELIVERY may directly
or indirectly incur or sustain due to any breach by the Service Provider of its obligations
under this Agreement. This includes any breach of the Service Provider's representations and
warranties, or any reason, or legal action related to the provision or proposed provision of
services by the Service Provider. The Service Provider is required to promptly pay all such
sums upon written demand by FASTEST DELIVERY .
In addition to other provisions in this Agreement, the Service Provider shall be held liable to
FASTEST DELIVERY for indirect, special, or consequential damages arising out of or in
connection with the provision of Services under this Agreement.
The Service Provider acknowledges that in the event of any loss or damage to FASTEST
DELIVERY , occurring from the time they are entrusted to the Service Provider until the
requisite services are delivered to FASTEST DELIVERY , except for Force Majeure, the
Service Provider must compensate for the loss, costs, charges, and expenses incurred by
FASTEST DELIVERY in accordance with the terms of this Agreement.
The Service Provider is obligated to indemnify FASTEST DELIVERY in accordance with
the provisions of this Agreement.
The Service Provider shall bear sole responsibility for all offenses and penalties related to the
Services.
INTELLECTUAL PROPERTY RIGHTS
The Parties hereby acknowledge and agree that FASTEST DELIVERY shall retain absolute
ownership, possession, and control of all Intellectual Property Rights. The Delivery Partner is
solely authorized to utilize such Intellectual Property Rights exclusively for the purpose of
providing Delivery Services in accordance with these Delivery Partner Terms and
Conditions, as expressly permitted by FASTEST DELIVERY. It is explicitly clarified that no
license or rights, whether implied or otherwise, are granted to the Delivery Partner with
respect to the Intellectual Property Rights under these Delivery Partner Terms and
Conditions.
In the event that the Delivery Partner utilizes the Intellectual Property Rights in a manner that
involves licensing, sub-licensing, creating derivative Intellectual Property Rights, or using
them outside the scope of Delivery Services specified in these Delivery Partner Terms and
Conditions, such actions will constitute a breach of these terms. FASTEST DELIVERY
reserves the right to take legal action against the Delivery Partner to seek damages and
recover losses suffered or anticipated as a result of such breach, notwithstanding any
provisions to the contrary in these Delivery Partner Terms and Conditions.
DISPUTE RESOLUTION
This Agreement will be governed by the laws of India, and the courts in Delhi will have
jurisdiction over all disputes arising out of or related to the Agreement.
Any dispute, difference, claim, or counter-claim arising out of, under, or in connection with
this Agreement, or any other breach thereof, will be resolved through mutual negotiations
between the parties.
If the parties are unable to amicably resolve the dispute, either party may refer the matter to
arbitration. The arbitration will be conducted under the supervision of a sole arbitrator
appointed by a court of competent jurisdiction. The arbitration proceedings will adhere to the
Indian Arbitration & Conciliation Act, 1996, and the rules prescribed therein.
AMENDMENTS
This Agreement may be altered / amended / modified at any point of time by Handover,
during the Term of the Agreement and the Delivery Partner shall receive a notification of the
same, by way of notification on the mobile application
RELATIONSHIP
1. The connection between You and FASTEST DELIVERY is one of independent
contractors, operating on a principal-to-principal basis. This Agreement does not
establish a partnership, joint venture, employer-employee, agency, or any other form of
relationship between the Parties.
2. You affirm that all individuals assigned by You (not through transfer) to carry out
Vendor Services under this Agreement are either your employees or contractors. Under
no circumstances shall such individuals be considered as employees/workers of
FASTEST DELIVERY.
ENTIRE AGREEMENT
This Agreement, together with the schedules and other documents specifically attached or
referred to herein, constitutes the entire agreement between the parties with respect to the
subject matter hereof, and supersedes all prior understandings, promises, representations,
agreements, and negotiations between the parties, oral or written. No amendment or
modification of this Agreement shall be binding unless made in writing and duly signed by
both parties.
NO OBJECTION CERTIFICATE
(TO WHOM IT MAY CONCERN)
I am the owner of the Vehicle. I am hereby authorizing the Service Provider to engage my
Vehicle and enter into the Service Agreement with ANEERU FASTEST DELIVERY
PRIVATE LIMITED.
I also authorize the Service Provider to collect any payments or compensation against the
services.
I have no objection on any of above commercial transactions with FASTEST DELIVERY.
Thanking You,
Owner
Name: [As per the document attached]
Phone Number: [As per the document attached]
ANNEXURE A
Details of Vehicles and Drivers with No Objection Certificate.
Documents Required:
PAN card Number
Aadhaar Number and
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